Answer routine questions
Use approved information about your services, opening hours and booking process. Agree which questions should go straight to a person.
Technology services
AI integration and automation
Start with one workflow that takes up your team’s time. We design the handoff between AI, your existing tools and the person accountable for the next step.
A bot that knows when to hand over.
Qualify and route enquiries
Ask for the details your team needs, record the enquiry in the agreed system and pass the conversation to the right colleague with its context.
Test before launch
We test sample conversations, unclear requests and handoffs with your team. You approve the responses and the escalation rules before rollout.
Internal workflows
Connect AI to the work behind the conversation.
We can connect lead capture to your CRM, prepare call summaries for review, or route requests to a back-office queue. We agree permissions, review points and a fallback for anything the system cannot handle.
Explore custom back officesWhat you get from an AI project
A workflow and permissions map
We map one recurring task, its data sources, what the assistant may access and the decisions reserved for a staff member.
A tested pilot
We test real-world scenarios using approved examples. Your team reviews incorrect answers, handoffs and exceptions before customer-facing rollout.
A handover and review plan
You receive the approved knowledge sources, escalation rules and a way to review results. We agree how updates will be made when your services or processes change.