Answer common enquiries
A customer asks about opening hours, service areas or booking steps. The bot uses answers you approve and offers a person when it cannot resolve the question.
Customer communications
WhatsApp Business messaging and bots
Respond to common questions, send agreed booking updates and hand conversations to your staff. We connect WhatsApp to the systems your team already uses.
What we can set up
Book, remind and follow up
Send a booking confirmation or reminder from an agreed event in your booking system. Route replies to the staff member who can change the appointment.
Pass a lead to sales
Capture the service requested and contact details the customer agrees to share. Create or update the CRM record with the conversation context and a clear next action.
Delivery
From setup to handover
We review your business number, account access, customer permissions and message templates. Together we decide which conversations can be automated, which system receives the records and who owns escalations.
Before rollout, we test approved replies, handoffs and failures with your staff. Handover includes the conversation flow, template inventory and a guide to reviewing delivery and unanswered requests.
Start with your workflow
Plan my WhatsApp serviceDiscuss your messaging plan
Tell us the questions customers ask, the volume of messages you expect and who should receive escalations.