Terms of Service

Last updated: 26 September 2026

These terms govern use of the NXT Workforce website and provide general conditions for enquiries, introductory offers and services. A signed proposal, statement of work, order form or contract may contain additional or different terms. Where there is a conflict, the signed service document takes priority for that engagement.

1. About NXT Workforce

NXT Workforce Limited provides outsourced customer service, virtual assistant, sales, lead generation, marketing, branding, website, email and data services.

2. Website use

You may use this website for lawful business purposes. You must not attempt to interfere with the website, introduce malicious code, gain unauthorised access, misuse forms, scrape restricted information or use the site in a way that infringes another person's rights.

3. Enquiries and proposals

Submitting a form does not create a contract. Proposals, prices, timelines and availability remain subject to scope confirmation, due diligence where appropriate and written acceptance by NXT Workforce.

4. Free trials and promotional offers

Free trials and introductory offers are subject to eligibility, reasonable scope, capacity and acceptance by NXT Workforce. We may limit, change or withdraw an offer before work starts. Unless agreed otherwise, free offers are intended to demonstrate a service and are not a substitute for full production delivery.

5. Service scope

Paid services are governed by the scope, deliverables, responsibilities, service levels, fees, payment terms, access requirements, assumptions and timelines agreed in the relevant proposal, statement of work or contract.

6. Client responsibilities

Clients are responsible for providing accurate instructions, lawful data and content, timely approvals, required system access, authorised credentials, relevant policies and a suitable point of contact. Clients must not ask NXT Workforce to perform unlawful or unauthorised activity.

7. Fees and payment

Fees, currencies, billing frequency and payment deadlines are stated in the agreed commercial document. Unless otherwise stated, taxes, platform charges, media spend, third-party licences and external transaction fees are separate from service fees.

8. Changes to scope

If requirements, volumes, channels, service levels or deliverables materially change, NXT Workforce may propose a revised scope, timeline or fee before completing the additional work.

9. Intellectual property

Each party retains ownership of intellectual property it owned before the engagement. Ownership and permitted use of new work created during a project are defined in the applicable service document. Third-party assets, fonts, software, stock media and licences remain subject to their own terms.

10. Confidentiality

Where confidential information is exchanged, each party should protect it with reasonable care and use it only for the agreed business purpose. Additional confidentiality terms may be included in an NDA or service agreement.

11. Data protection

Each party is responsible for meeting the data protection obligations that apply to its role. Where NXT Workforce processes personal information on behalf of a client, additional data-processing terms may be required.

12. Third-party services

Some services rely on third-party platforms, telecommunications, hosting, advertising networks, software, payment services or client systems. NXT Workforce is not responsible for outages, rule changes or failures outside its reasonable control, although we will work to reduce disruption where the issue affects an agreed service.

13. Acceptable use of data and outreach

Clients requesting lead research, outbound sales, email campaigns or data services are responsible for ensuring their intended use is lawful. NXT Workforce may decline a source, list, campaign or instruction where the legal basis, permission or business purpose is unclear.

14. Warranties and service limitations

We aim to provide services with reasonable skill and care. Business, marketing, sales and campaign outcomes depend on many factors outside our control, so specific revenue, lead, conversion or ranking outcomes are not guaranteed unless expressly agreed in writing.

15. Liability

Liability terms for paid engagements should be set out in the signed service agreement. To the extent permitted by applicable law, NXT Workforce is not liable for indirect or consequential losses arising solely from use of this public website or reliance on general website information.

16. Suspension and termination

NXT Workforce may suspend work where payment is overdue, required access is unavailable, instructions are unsafe or unlawful, or continued delivery creates a material security or compliance risk. Termination rights for paid services are set out in the relevant service agreement.

17. Changes to these terms

We may update these website terms from time to time. Changes do not replace agreed contractual terms for an existing engagement unless both parties agree.

18. Contact

Questions about these terms can be sent to hello@nxt-workforce.com.

Commercial contracts for individual clients should be reviewed and approved separately from these website terms.